Returns & Exchanges

At United States, we prioritize the freshness and safety of our food products; therefore, we accept returns on non-perishable items within 14 days of delivery. Due to health regulations, perishable goods cannot be returned, but we offer full replacements for any items that arrive damaged or substandard.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of the product to initiate a return or claim.

• 2.
  Verification Process

  Our quality assurance team will review your request within 24 hours to ensure it meets our safety and freshness guidelines.

• 3.
  Package Your Items

  For non-perishable returns, place the unopened items in their original packaging and attach the provided prepaid shipping label.

• 4.
  Receive Refund or Credit

  Once your return is processed or your claim is approved, a refund will be issued to your original payment method within 3-5 business days.